1.Consultation & Requirement Analysis
-Communicate with customers to understand raw materials, capacity, process requirements, and budget.
-Provide professional technical advice and feasibility analysis to help select the optimal extraction solution.
2.Factory Visits & Case Demonstration
-Invite clients to visit our factories and reference sites in China to observe equipment performance and process results.
3.Customized Design & Solutions
-Provide basic process design, flow charts, and equipment specifications.
-Offer customized fully automated Siemens DCS control solutions according to client requirements.
4.Quotation & Investment Analysis
-Provide detailed quotations including equipment, installation, commissioning, and training costs.
-Offer ROI analysis, energy efficiency, and productivity optimization suggestions to assist decision-making.
5.Technical Support & Communication
-Timely responses to client technical inquiries via phone, email, or video conference.
-Support raw material testing, lab-scale trials, and process simulation.
After-sales Services
1.Installation & Commissioning
-Send professional engineers to client sites for equipment installation and commissioning to ensure smooth operation.
-Provide commissioning reports and operational guides.
2.Operation Training
-Provide comprehensive training for operators and managers, covering equipment operation, process workflow, daily maintenance, and safety procedures.
3.Regular Maintenance & Inspection
-Offer regular on-site inspections to identify and solve potential equipment issues.
-Provide maintenance manuals and remote technical support.
4.Spare Parts & Upgrade Services
-Supply genuine spare parts and upgrade solutions to ensure long-term stable operation of production lines.
5.16/7 Technical Support
-Provide round-the-clock remote technical support, promptly responding to customer needs.
-Solve operational or process issues via video, phone, or email.
6.Long-term Cooperation & Optimization
-Offer process optimization and efficiency improvement suggestions based on production data.
-Continuously monitor production line performance to maximize customer ROI.
